Terms and conditions
ILMASZ GROUP a.s.
Company address:
K Jordánu 201
Kamenne Zehrovice
27301 Czech Republic
Contact e-mail:
rznamenacek@artdeco1930.com
Privacy policy
As each customer's privacy is greatly important to us, will never disclose any personal information to any third-parties.
Your name, e-mail address and all other personal information will not be sold or used for any other purpose than processing your order.
Information such as your telephone number and e-mail address are optional and only assist us in providing order confirmations and tracking information.
Required information such as credit card numbers, names and address, are kept by a bank processor under strict guidelines in order to prevent fraud.
Orders which do not meet certain criteria may be subject to cancellation at the discretion of.
Financial information will not be viewed or accessible to any internal personnel and is only stored for the time necessary for order processing.
After placing the order, the customer will be directed to the safe environment of Paypal. Thus, the safety of data is the responsibility of Paypal.
If you have any questions or concerns pertaining to our Privacy Policy please do not hesitate to contact us.
Shipping Policy
Fast FedEx Priority Express shipping to the United States and Worldwide. Each order includes tracking, full insurance, and professional packaging. We ship over 100 packages monthly from the Czech Republic (Europe) to the United States with a 100% successful delivery rate.
🕓 Delivery Times
United States & Canada: 2–3 business days
United Kingdom: 1–3 business days
European Union: 1–2 business days
Australia & Asia: 4–6 business days
💰 Shipping Costs
Base shipping cost: $39 per parcel
Combined shipping: +$19 for each additional item in the same box
We automatically combine multiple purchases into one shipment to save you money.
📦 Packaging
All items are packed with extreme care using multiple layers of protection:
bubble wrap, reinforced boxes, and additional padding for fragile glass.
🧾 Customs & Import Duties
All items are shipped from the Czech Republic (European Union).
USA buyers: import duty ~15% may apply on the item value only (shipping excluded).
Based on our experience, 90% of shipments pass without customs fees.
All customs forms are filled correctly to ensure smooth clearance.
💳 Payment Options
Types of payment (3 possibilities)
1.
PayPal mascotartornament@gmail.com
2.
Visa, Mastercard, Americanexpress, Discover
3.
Bank transfer
Here is our bank account information.
Company:
ILMASZ GROUP a.s
Managing director:
First name: Radek
Last name: Znamenacek
Company address:
K Jordánu 201
Kamenne Zehrovice
27301 Czech Republic
Information about our bank:
Bank name:
Komercni banka, a.s.
Bank address:
Na Prikope 33/969
Praha 1
114 07
Czech Republic
IBAN: CZ5501000001235679710297
BIC / SWIFT: KOMBCZPPXXX
Payment by bank transfer:
Time of payment process: 2-5 working days
🔄 Returns & Guarantee
If the item arrives damaged or not as described, contact us within 14 days.
We offer a full refund or replacement.
Your satisfaction is 100% guaranteed.
Our delivery address:
Radek Znamenacek
Na Spalenisti 72
Kamenne Zehrovice
27301
Czech Republic
Customer returns item(s) at his own risk and bears the cost of shipping.
💰 Refunds
After the returned item is received and inspected, your refund will be issued within 1–3 business days to the original payment method.
Refunds include the full item price. Shipping costs are non-refundable.